Tentek
Refund & Cancellation Policy
How refunds and cancellation work for Tentek Premium plans.
Updated: October 24, 2026
Merchant of Record
Payments are processed by Paddle.com, which acts as the Merchant of Record for all purchases. Paddle handles billing, taxes, and refunds on our behalf. Refunds are issued to the original payment method through Paddle.
14-day money-back guarantee
If a Tentek Premium plan is not right for you, you may request a full refund within 14 days of purchase, no reason required. This applies to monthly and annual subscriptions (first purchase, within 14 days) and to lifetime purchases (within 14 days).
Renewals
Subscription renewals (the automatic charge at the start of a new period) are generally non-refundable, because you can cancel any time before the renewal date. If a renewal was charged in error or you forgot to cancel, contact us — we review these case by case and will usually help.
How to cancel
Cancel at any time from the management link in your Paddle receipt email, or by emailing kayratdesign@gmail.com. Cancellation stops all future renewals. You keep Premium access until the end of the period you already paid for.
How to request a refund
Email kayratdesign@gmail.com from the address used for the purchase, with your order number (from your Paddle receipt). We aim to respond within 2 business days. Approved refunds are processed by Paddle to your original payment method and typically appear within 5–10 business days, depending on your bank.
Exceptions
We may decline a refund in cases of clear abuse of this policy (for example, repeated buy-and-refund cycles).
Contact
kayratdesign@gmail.com